Size and monitor your client’s satisfaction and transform the opinions in key information to improve the experience. This way you can enhance your business’s on-line reputation to get more reservations.
The best ally to focus on what your clients really appreciates.
Help to improve the relation between guests and hotel, transforming the travel experience offered.
Through simple and friendly web platforms.
Satisfaction surveys during and after the stay, collection of reviews and OTAs monitoring.
It is about a communicational instance to know the guest’s experience during the stay and measure the level satisfaction.
Its principal objective is to detect unsatisfied guests before they leave the hotel so that you can revert the situation and turn these guests into promoters.
It measures your guests’ satisfaction and the compliance of your quality standards.
Compares your hotel performance with the industry.
It’s a tool that will allow you to increase considerably recent comments at TripAdvisor. It automatizes the sending of invitations to leave comments at TripAdvisor through your PMS connection and the express opinion tool of the TripAdvisor website. Fidelity Collect is possible because MyHotel is TripAdvisor’s Platinum Partner, the only Latin American Company with this alliance.
This platform will allow you to group all received online feedback at one place to make easier management answers to received comments from places such us Google, Facebook, Booking, Expedia, TripAdvisor and Hotels (and others). It also gives you a comparison of your online reputation with your competitor’s reputation.
It’s a PQRS system that manage your guests’ requests at real time to guarantee your guests experiences continue being unforgettable and unique.